No human being is wise at all times. And there is no getting around it. Mistakes do happen, no affair the industry y'all're engaged in. The system went downwardly, a client's package is lost, the food a client ordered is delivered late, simply insert your option. Such stories are widespread in a customer service niche.

How to say it'south your fault? Patently, blurting out a trivial "Sorry!" isn't an selection. Existence a business concern possessor, you probably care for customer loyalty and retentiveness and want your audition to stay with you equally long as possible.

We are hither to ease your distress when composing those heartfelt lines. You'll say "sorry for the inconvenience" sounding more natural, original, and not clichéd after reading this piece. Here it goes!

What is "deplorable for the inconvenience" meaning?

When you say these words, you repent for the fault and the inconvenience acquired by your actions (or the lack of whatsoever) to a client. This phrase is oftentimes overused in a client service industry and many people interpret it every bit "We know we messed upwards though you have to put up with that". That'southward why you lot accept to quit using this line left and right. That's our adjacent stop.

Reasons to stop saying "sorry for the inconvenience"

  1. Lack of authenticity. The phrase in question has been used since year one and already become cheesy. Most clients know virtually it and retrieve a support team may utilise information technology on autopilot even in an email broadcast. Don't exercise that, alter the system!
  2. More than an inconvenience. A client faces a poor feel, could it be worse? A brand shouldn't exist sugar-coating even if the state of affairs seems like a trifle (from a brand's perspective). At the finish of the day, you want customer perception to be positive.
  3. Unempathetic meaning. Allow'south telephone call a spade a spade: "sorry for the inconvenience" may sound a piddling callous. In nigh cases, this is true without a follow-upwardly letter. Do you want your customers to feel like they're treated with no respect?
  4. No urgency. One of the outset rules of customer service is solving a client'southward issue ASAP. If you just say you're [terribly] lamentable, information technology won't bear witness your willingness to lend a helping paw quickly.

Annotation!
To sell the idea fifty-fifty more, hither is a quick checklist of the things to take into account when shaping a thoughtful and clever "sad near the inconvenience" dialogue (plus, some useful phrases to include):

  • Mind the empathy

I can see how important this is..

I realize all the frustration..

I would feel this way too..

  • Be proactive

I am hither to apologize for the inconvenience we acquired yous..

This is [your name], I am writing to say I am sorry for the delayed response.

It's [your proper name] with [company proper noun]. I come across you're having problem with..

  • Acknowledge your mistakes

My mistake! Equally a token of my apology, please take..

This is all our fault. Sorry for the inconvenience!

My bad! Nosotros are on it so that it doesn't happen again.

  • Provide workaround

So, here are the options I remember fit:…

Let me provide you with an alternative:..

Would you mind taking a look at program B?

  • Exist approachable

In example y'all need further clarification, drop me a line at [email address].

Please let me know if at that place is anything else I can do for you. I am always available.

Feel free to schedule a call/chat with me.

"Sorry for the inconvenience" alternatives to enrich your repertoire

Brands practise repent. Yet, they do not always go with just "We apologize for any inconvenience". The meaning is kept though, the words are dissimilar. Before we cut to the chase here, let me set real-globe examples.

Adidas was sorry after sending an e-mail with an insensitive subject line to all Boston Marathon finishers. Conspicuously, "Congrats, you survived the Boston Marathon!" was not a pleasant thing to say on a Patriots' Day race. The message was met with pushback. So, what were their apologies for the inconvenience? "We are incredibly sorry", 'Nosotros securely apologize for our mistake".

Some other example is Jeff Bezos saying "sad for the inconvenience" after the infamous Kindle accident. Amazon deleted copies of "1984" and "Animate being Subcontract" from the users' Kindles. Two things that caught my eye here: i) the CEO didn't express regrets indicate-blank and two) the end line "With deep apology to our customers" seems whole-hearted and unconventional.

Being a language enthusiast, I'g constantly on the lookout for unusual vocab and lexical expressions as it is. So, I want to provide you lot with culling ways of saying "sorry for the inconvenience" without actually pronouncing these words (substituting them with both formal and less formal synonyms, if you will):

  1. Please, have my sincere apologies…
  2. How can I brand upwardly for the [late reply/this unsatisfying situation,etc.]…
  3. I realize the state of affairs is discomforting, I would experience it besides…
  4. As a business, we can come across how frustrating this upshot can be…
  5. This is unacceptable and we realize we let you downwards.
  6. We do apologize for the trouble..
  7. I regret any trouble yous may have faced with the system…
  8. On behalf of our team, I would similar to make amends for [the issue]..
  9. It's our bad and nosotros practise sympathize that! Allow usa notice another solution…
  10. Your [outcome] is already taken care of. Mea culpa!
  11. I want to extend my sincerest apologies for…
  12. We deeply regret this incident..
  13. This is quite a situation. Every bit a token of amends, we are…
  14. Nosotros screwed up! The weather and our horoscopes are to blame!
  15. As a way to ask for your forgiveness, nosotros're offering…
  16. This was an annoying sideslip-up on our part and we are deplorable.
  17. We shouldn't have done that. The fault is 100% ours.
  18. We're extremely grieved that … And to get in up to yous we..
  19. I offer you an apology for the discomfort you may have faced …
  20. Huge apologies to you as our loyal and much-valued customer.

Sometimes when things go south, all y'all tin offer to a customer is your sincere apology. But you accept to do that right. The most important thing is to be artistic, stay professional, and non to lose your nerve (or at to the lowest degree try to do that).

Quick note!

The bad and the good means to say "sorry for the inconvenience" which you lot volition desire to write on a post-it 👇🏻

Exercise NOT say that! Do say that!
Sad, tin't assist it.. Huge apologies for this fine misunderstanding…
To be honest, I have no inkling how to handle this, so sorry I understand you completely! Permit me provide several alternatives…
Information technology's non my department, why don't you lot go enquire another one? If I were yous, I would be frustrated likewise! Permit me loop my colleague from another team in. He/she will aid!
What part of "deplorable" in "I am sorry" didn't y'all understand? Let me highlight once again that information technology'southward our bad but we're on to it to solve the consequence faster.
Pity and we are distressing for the inconvenience! I am on the same folio with y'all hither. Could you please provide some details…
Sorry for the inconvenience! Is it working now? Thanks and so much for your patience! The issue is completely taken care of.
We regret any inconvenience this may crusade you lot… Cheers for bringing this up to us, mea culpa! Give us some time to get onto this..

10 customer service situations to say "Sorry for the inconvenience"

In the heart of the moment, it'south easy to give up on all the courtesy and professional person training. With that in mind, we've come with possible customer service scenarios and included all the alternative ways to say you are sad.

You tin use these templates in live chat, email, or fifty-fifty phone interactions and mix them upward with the synonym expressions I provided to a higher place. Too, yous tin insert these in a thank you for order newsletter, if things went south. Ace your next "Nosotros apologize for the inconvenience" talk and always call up of the right words:

ane. Poor customer service

Dear [ client name ],

On behalf of [ visitor proper noun ], I want to extend my sincerest apologies for the negative experience that you had with our client service agent.

I realize that [ agent'south name ] was [ unhelpful/rude/unprofessional/etc. ] in solving the consequence. Your frustration at having not been properly directed to a supervisor is completely understandable.

At [ company proper noun ], we pride ourselves on going the actress mile day by twenty-four hour period to ensure that our customers' needs are beingness met to the total. I know that nosotros have let you downwardly. We are actually sad for that.

We do our all-time to train each of our representatives on how to properly handle our customers' problems.

Thank you for bringing this issue up to our attention. Nosotros are ever looking for ways to ameliorate our service, and your feedback is highly valued.

Should y'all need help in the future, please do not hesitate to contact me directly.

Sincerely,

[ Agent's name ]

2. Delayed commitment

Dear [ customer proper noun ],

I regret any problem you lot may have experienced with our delivery service and the package you've ordered from the states this [ twenty-four hour period of week ].

As you are our loyal customer, we desire you to be the showtime to know that there is a new supply this week. You will receive a message from us when the items are bachelor to order.

Delight suggest us on whether y'all would like to cancel your order or have u.s.a. ship a new package once it becomes available.

Once more, we are sorry for the inconvenience.

All-time wishes,

[ Amanuensis'south proper name ]

iii. Billing problems

Dear [client proper name] ,

Hope you lot are doing well. We practise apologize for the problem apropos our billing arrangement and the corporeality charged previously. Our best amanuensis is already taking care of your consequence and volition go back to you with the solution.

To amend your experience, nosotros [ extend the trial menstruation/ offer a disbelieve, etc. ]. Kindly consider the information in the attachment.

Feel free to reach out to me in case you demand whatsoever assist.

All-time regards,

[ Amanuensis's name ]

4. Refund request

Dear [ customer'south name ],

Please, accept my sincere apologies for the inconvenience you had experienced with united states recently. It's shocking given that nosotros devote extra attention to every client and transaction.

Our team has taken steps to narrow downward the causes of this mistake and found out that [ tell the cause of the error without getting into specifics ]. This is our bad and we take full responsibility.

To fix the situation, we will provide y'all with a refund ASAP.

Thanks for your insightful feedback, nosotros are improving our customer service to eliminate such mistakes downwards the road.

Sincerely,

[ Amanuensis's name ]

five. System reanimation

Love [ client proper name ],

Y'all might have noticed our [ app/system/service ] had a minor turbulence today. Mea culpa! All the issues are already taken care of and it won't happen once again.

It'southward the first time that a downtime occurred since we launched and we deeply regret this incident. Delight, feel complimentary to await through our full explanation published on our [ blog ].

Don't hesitate to contact our team one time yous come up with further questions.

Have a nice 1!

[ Agent's name ]

6. Mass sad for the inconvenience message (afterwards a reanimation)

Dear [ customer name ],

I'm here to update yous on our service downtime on [ date and time ]. Service was fully restored on [ time ].

I realize this is disappointing and take my apology for any inconvenience this has caused y'all. Delight be informed that our team has been working really hard to resolve these incidents. [ Analyze incident details ].

Every bit a token of apology, nosotros are [ issuing you a discount of X% for this calendar month'due south subscription/ free trial menstruum/ free feature ]. If you lot experience this isn't enough, please let me know. Nosotros will talk over everything.

Accept a not bad twenty-four hour period,

[ Agent's proper name ]

7. Problems problem

Dear [ customer name ],

Unfortunately, a game-breaking problems has slipped through our devs' hands recently. Please, accept my sincerest apologies for the problem with [ insert your option ] yous have been dealing with our product.

Our devs squad has confirmed [ specify the effect ] and they are working hard on resolving it.

We have prioritized this, and in some other X business days, this bug is completely fixed.

Client experience is our top-of-mind priority, so we volition brand certain we practice thorough testing to avoid such problems in the future.

We practise understand the severity of the outcome and the bear upon it might have on your business and would similar to suggest a workaround until information technology is stock-still. You can effort [ workaround ]. I hope this helps.

Feel complimentary to [schedule a screen share session/ hop on a quick telephone call to set up everything up/ chat with u.s.a.].

All-time regards,

[ Amanuensis's name ]

8. Late reply

Dearest [ customer proper noun ],

Oops! Sorry for the delayed respond. Mea culpa!

The thing is that [ explain why you are tardily ]. I think we can deal with the problem this way [ provide the solution ].

Inquire me questions if demand be!

Best wishes,

[ Amanuensis's name ]

9. Scheduled maintenance

Dear [ customer name ],

Our team is scheduling maintenance on our [ servers/platform ] for [ appointment, fourth dimension, and duration of the maintenance ]. Sorry for the inconvenience caused to yous in this regard.

This maintenance is extremely essential considering [ explain the importance of the maintenance and benefits to customers ]. Then glad that you empathise!

Cheers for being our client.

Sincerely,

[ Agent's proper name ]

x. Clarifying a problem

Hello [ customer name ],

Thanks for reaching out to u.s. apropos [ the consequence ]. Our team is already on information technology. We appreciate your patience.

We took efforts to understand the trouble. Though it persists. The actions taken were [ enlist the deportment ].

To streamline the process, we will need certain information from you. [ Ask questions ].

Give thanks you for staying with us. No doubts, we'll discover the solution.

All-time wishes,

[ Agent's name ]

Bottom line

Your "sorry for the inconvenience" messages should be focused on 1 mission: to win the customer back. To succeed in this attempt, give it one hundred and ten percent.

As you tin can see, nosotros didn't reinvent the wheel in our scenarios, but ordinary words expressed in an offbeat fashion. Recollect the basics: phone call a customer by name, be friendly, exist specific, be creative in solutions. Plus, don't besprinkle your apologies with unsound statements. Information technology's OK to own mistakes.

To railroad train that voice communication muscle of yours, decent all-in-one software is highly needed. Sign up for a free fourteen-day trial with HelpCrunch, the feature-packed back up platform, and communicate with customers in a positive way 🙏

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